Customer service · Issue #3
At a glance
The problem
After-hours estimate calls going unanswered | |
Our pick
Tidio |
Free option
Tidio — Yes, free plan |
You run a pool installation company. It's 7:30 on a Tuesday night, and a homeowner who just got loan approval is calling four companies back to back. Your phone goes to voicemail. You call back at 8 a.m. — and they've already scheduled estimates with three of your competitors. The problem isn't that they didn't want to hire you. It's that there was no one there to answer, ask their name, and get on their calendar before someone else did.
What actually helps
Tidio★ Our pickFree
Tidio puts a live chat window on your website and a chatbot behind it that talks to visitors around the clock — no one sitting at a desk required. When a homeowner lands on your site at 8 p.m. on a Friday, the bot greets them, asks what they're looking for, and collects their name, phone number, and the best time to call. By the time you walk in Monday morning, their contact info is waiting in your inbox. You don't have to be available at every odd hour for this to work — the bot handles the first move, so the lead doesn't disappear into the next Google result. For a pool company where a single estimate request can turn into a $40,000 to $60,000 job, having something respond in the moment instead of a voicemail message is the difference between a lead you keep and one you never knew you lost.
Free plan available · from $29/month, or $24.17/month if you pay yearly · 7-day free trial
What can I do right now, without signing up?
Fill in the highlighted bits, then paste this into a free chatbot (ChatGPT, Claude, Gemini):
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